Service reliability commitment
Services are built on a multi-cloud architecture for high availability and business continuity. System performance and availability are continuously monitored to meet defined service objectives.Service Level Objectives (SLO)
Performance and reliability targets:
These targets are monitored in real time and reviewed regularly to ensure consistent quality.
Service Level Agreements (SLA)
In the event of an incident impacting service availability:
Teams mobilise based on severity, with clear escalation paths and incident-management procedures.
Resilience and continuity
Industry best practices for rapid recovery and minimal disruption:- Redundant infrastructure across multiple regions.
- Automated failover mechanisms.
- Regular disaster-recovery testing and continuous improvement.
Communication and transparency
In case of disruption:- Clients receive prompt status updates.
- Communication is maintained until full resolution.
- Post-incident summaries are provided when relevant.
Contractual flexibility
All SLA and SLO commitments can be adapted and formalised through specific contractual agreements to meet individual client needs.
Compliance and security
Our processes align with ISO 27001 and SOC 2 Type II. Additional documentation is available under NDA when required.What’s next
Security & Compliance
The underlying security posture.
Data Collection & Compliance
What we collect and how we store it.